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NEW:
Benefit Buying Organic
NY Times, 06/17/2007

Acrylamide in the News
Enzymes & Your Weight

Raw Food for Pets
Raw Food for Athletes
Raw Food & Cancer
Health Freedom Alert

Shopper's Guide to Pesticides in Produce
 FoodNews.org, 10/03
More Vitamin C in Organic Oranges, American
Chemical Society, 6/3/02
Science of Staying Healthy:
Time Magazine, 1/21/02
Organic Food Reduces Risk of Heart Attacks,
New Scientist
Cooks Discover Non- Cooking, NY Times, 4/11/01
Scientific Analysis: Organic Food vs Supermarket Food, Journal Applied Nutrition, 1993
 

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My dream is not only to provide plenty of science and education but to contribute more to the raw community as an author & teacher. If you’d like to support what I am doing, consider buying some of my new, hand-chosen raw products. These are products I have tried personally or use myself every day. If you prefer, please make a donation!

Click Here to Join my FREE Raw Support Group
You’ll get my free newsletter, published when I can, featuring events, gourmet recipes, workshops, articles on health & nutrition plus much, much more!

Please Note:
This website is a labor of love for me. Raw food changed my life and I love to share about it. But I still have a regular job. I try to keep up with e-mail, the website and my newsletter, however I’m sorry if you’ve been waiting.

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Policies

Our Terms, Conditions & Policies

Privacy

RawFoodLife.com is thoroughly committed to maintaining your privacy. The following explains how we gather and disseminate information on this web site.

At RawFoodLife.com, we consider the relationship we have with you a sacred trust. RawFoodLife.com assures you that the identity of everyone who uses this web site is kept completely confidential. We never rent, sell or exchange our mailing lists.

As with most web sites on the Internet, our web site sometimes uses ‘cookies’ to track a user’s activity within our site. A cookie is a small data file that is stored on your computer. These cookies let our computer system recognize you when you return to the web site. Cookies do not contain your e-mail address or other private and personal information. We use this information to help diagnose problems with our servers, to run this web site more efficiently, and to collect some general demographic information about what countries and domains our visitors come from and understand their behavior on our site.

In some cases our web site uses secure, encrypted forms to provide information, request information, sign up for subscriptions and make donations. We may collect contact information like an e-mail address, unique identifiers such as user ID's, and financial information like credit card type, number, and expiration date. This data is used to process product orders, subscription and donations. Unique identifiers (such as an account number) may be collected from web site visitors to assist in matching current account information with their history.

Users who choose to register for various features on our web-site, such as Blogs or User Comments, may also voluntarily choose to provide contact information like an e-mail address, and other optional demographic information like zip code, age, or gender. We also occasionally use surveys to ask visitors for information like an e-mail address, as well as various demographic questions. We may use data from our surveys to send users information about our products and services.

Unless you choose to "opt out," we may use any of this data to send you information about RawFoodLife.com and our various products and services. Your contact information may also be used to contact you as needed to respond to customer service issues or answer your questions. You may always opt-out of receiving future communications at any time (see "Opt-Out" and "Modifying Your Account" below).


Opt-Out

Most pages on our web-site give users the opportunity to "opt-out" from receiving communications from us at any time. You can usually find an opt-out option wherever we request contact information. There are, however, a few places where users may not readily find an opt-out option. Should you wish to opt-out, e-mail or call us at and we will unsubscribe you from getting any further communications.

Users may also opt-out at any time by contacting us using any of the methods in the "Modifying Your Account" section below.

This web site may site contains links to other web sites. RawFoodLife.com is not responsible for the privacy policies or content of such web sites.



Modifying Your Account

This web site provides the following alternatives for removing your information from our database in order to "opt-out," or not receive future communications, to no longer receive our services, or to change, update or modify information you previously provided.

1. E-mail robert@rawfoodlife.com
2. Send postal mail to the following address:
RawFoodLife, LLC
P.O. Box 896
Fairfield, IA 52556

4. You can call toll-free at the following telephone number:
(561) 283-1499

When contacting us to make changes to your account, please include any information that would help us identify you, such as complete contact information (name, address, telephone, and e-mail address), any relevant account number(s), or information about any products or services for which you gave us your contact information.

Changes to Our Privacy Policy

We reserve the right to make changes to our privacy policy without any notice. Notice of these changes to this policy will be posted on the home page for this website for three days.

Contacting the Web Site

If you have any questions about our privacy policy, the procedures used on this web site, or any other dealings with this web site, please contact:

Robert Ross
Webmaster
RawFoodLife, LLC
P.O. Box 896
Fairfield, IA 52556

(561) 283-1499
robert@rawfoodlife.com

For additiional questions about our privacy policy, please e-mail us at customerservice@RawFoodLife.com

Shipping

We try to ship all orders within 24-48 hours, though on some occasions it can take a bit longer. Orders placed Friday afternoon through Sunday will be shipped the next Monday. Shipping charges are based on the speed of the shipping method you selected plus the weight of the items. All weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge. We are compulsive about packing carefully to avoid damage from normal handling. If a shipment is lost or damaged, refunds will be processed only after an insurance claim is filed (buyer may need to provide proof of damages to the shipper or return to me for inspection). Insurance is required and is included unless otherwise indicated.

Free Shipping, when offered, only applies within the 48 contiguous within the 48 contiguous United States. Additional charges apply for Alaska, Hawaii, Puerto Rico or an APO. Priority Mail is required for these locations. Free shipping doesn't apply to international sales, which all require Express Mail international.

In order to offer the best products and values possible, some items are drop shipped directly from a distributor or manufacturer. We are even more careful when selecting suppliers to make sure their customer service is up to our own standards. Occasionally however, some items may experience short delays depending on inventory levels and order volumes.

Recycled Packaging
In keeping with our Whole Being, Whole Planet philosophy, we may reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of recycled materials when necessary.

USA Orders:
Please provide a physical street address so we can send your order trackable and insured. We prefer to use UPS, though sometimes may use Fedex or Priority Mail. UPS & Fedex do not deliver to P.O. Boxes. For security and liability reasons, all orders going to Hawaii, Alaska, Guam, or the Virgin Islands must be shipped UPS Second Day Air. Items that state "Free shipping to the 48 USA states" do not include Hawaii, Alaska, Guam, or the Virgin Islands.

Canadian Orders:
Canadian orders are usually shipped USPS Priority Mail International. We don't offer Canada Standard Shipping due to high brokerage fees. Canada Express Shipping gets your package delivered sooner and brokerage fees are lower.

International Orders:
Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. RawFoodLife.com is not responsible for these fees even if you do not accept the package. Please check with your own country's customs policies prior to ordering.

As a U.S. authorized dealer for several companies, I may not be authorized to ship European models internationally. In some cases I can ship US models world wide. In some cases I offer 220/240 volt European models. Please read each product description carefully to be sure of what you are buying since there are no Refunds or Exchanges on International sales. Honoring warranties on most international sales by an authorized US Dealer is at the discretion of the manufacturer & you may have to send the item to US for service at your own expense. Using a power converter may void some warranties. For shipments to Russia, you must use Express Mail International. It only costs a few dollars more but is needed to assure safe delivery directly to your address.

Satisfaction Guarantee:
Most products feature my personal and exclusive 30-Day Unconditional Satisfaction Guarantee.
The reason that I do this is because I want my customers to feel comfortable buying expensive juicers, blenders, water ionizers and dehydrators - I want you to learn to love these appiances and the health benefits you will experience. So I take this huge risk - for your health - because if you do return something it will cost me money! So the least you can do is to take that time to actually get to know and appreciate your new appliance. The only thing I ask is that you give it a fair trial! If you do that there won't be a restocking fee (though shipping is non-refundable). If you return the unit without giving it a fair trial (several weeks) you will incur a restocking fee.

Please call or email us before returning an item for the correct return address and if necessary an RMA number. Remember, it can take some time to learn to properly use and enjoy any new major appliance. You have a whole month to try your item, so please take all the time you need to learn about it and fully appreciate it before deciding to return it.

Satisfaction guarantees do not cover defective merchandise, which is covered under the manufacturer's warranty. If you are unsure about whether or not there is a defect or need help contacting the manufacturer let me know, otherwise please contact the manufacturer directly if you have a defective unit to arrange a repair or replacement. Guarantees do not cover loss or damage during shipping and do not apply to international buyers.

Pre-Orders, Advance Orders or Back Orders:  Occasionally an item is so popular that it sells out even before we get it in. To help my readers I offer a Pre-Order service so that you can get on the waiting list and assure yourself of getting the item as soon as possible. Delivery dates for future shipments are estimated as accurately as possible but are not guaranteed. By pre-ordering you get to the top of the waiting list for the best chance of actually being able to buy the item you want. You agree to waiting with the understanding that these items are currently backordered, that the delivery date is an estimate and that actual transoceanic shipping times can vary due to weather & customs. Please remember that this is the only way I can make sure my buyers can get one of these extremely popular items, so I am counting on you for your patience andunderstanding!

Returns

Pre-Approval Return Policy:
Please call or e-mail us for prior approval before returning any items. No returns will be accepted without prior approval. Customer pays for return shipping (do not refuse delivery since most shippers charge more when you do that). Credit will be given after the product is returned and inspected. Sorry, no refunds, credits or exchanges after sixty (30) days.

Return Policy for Appliances (Juicers, Distillers, Dehydrators, Etc.):
There is a 10% restocking fee for items in new condition with the original warranty and packaging. Items in new condition but without the warranty and packaging may incurr a 20% restocking fee. Except for unconditional guarantees, there is no refund if the item has been used, worn, washed, or had any alterations unless otherwise indicated in an unconditional guarantee.

There are no refunds for damaged or broken items (we will attempt repairs and deduct the cost from refunds whenever possible). Original shipping costs including the value of free shipping and refused shipment charges are non-refundable. If you choose to return an item for an Exchange, there are no additional returns or exchanges on the second item, though it is still covered by the manufacturer's warranty.

All returned items must be in good, re-saleable condition. In general, damaged items are not accepted for returns. However, if a damaged item can be repaired, repair costs will be deducted from your refund. If a damaged item is not repairable there is no refund (the item will be returned to you upon request only).

Items in new condition but without the warranty and packaging may incurr a 20% restocking fee. Except for unconditional guarantees, there is no refund if the item has been used, worn, washed, or had any alterations unless otherwise indicated in an unconditional guarantee. Original shipping costs including the value of free shipping are non-refundable.

Return Policy for Other Products (Supplements, raw food items, etc.):
Unopened and unused NON-PERISHABLE items may be returned within thirty days for any reason whatsoever. Simply enclose a brief note explaining how you would like your credit to be issued, to your charge card, store credit, or exchange. Be sure to get a Return Authorization since our return address is different dpending on what you are returning and when. If a return is sent to the generic return address on our shipping labels without an authorization yothere is a 20% retstocking fee to cover additional handling costs. The return address on our shipping labels is:

RawFoodLife.com
207 E. Burlington Ave., #1
Fairfield, IA 52556

General Returns Info:
Returns credited to a credit card or PayPal after 30 days will be charged a 20% restocking fee. Store credits will be charged a 10% restocking fee. If you select an exchange, please let us know which product you have chosen. Any difference will be given either as a store credit or charged to your credit card or PayPal account.

Opened food products are not returnable.
If you have a problem with any perishable food product, please contact customer service.

General:
No substitutions will be accepted (looks the same but isn't what we sent). Shipping is non-refundable. Buyer is responsible for return shipping and must provide a tracking number.

Please bear in mind that, as a small business, refunds must be processed within the available PayPal cash flow. As soon as possible, usually within a few days, refunds will be credited to the buyer's PayPal account less shipping costs, so please be patient.

If you choose to return an item for an Exchange, there are no returns or exchanges on the second item, though it is covered by the manufacturer's warranty. There are no returns or exchanges on international sales.

RFL-LOGO

Robert Alan Ross
Consultant | Author | Teacher
© Copyright 1996-2012
All Rights Reserved

[Terms & Policies]

* RawFoodLife.com does not offer medical advice or "treatments." I believe your body has the inner wisdom to naturally achieve optimal health and heal itself when supported with a diet of whole, live raw foods. If you have any medical conditions or questions, please ask your health professional to review the extensive information & research on the web and this site before making any major lifestyle or dietary changes. Click Here to read more about this.

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